Summer 2016       |      Cindi Christenson, Registrar      |      Edmund G. Brown Jr., Governor


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CSLB Cracks Down on Up-selling

Despite repeated warnings from CSLB, the unscrupulous practice of up-selling consumers on unneeded equipment or contracting services still continues. These predatory practices have been most prevalent in the warm-air heating, ventilating, and air-conditioning (HVAC) trade, but abuses can occur with almost any repair where a consumer only needing a relatively minor fix is talked into a major – and unnecessary – remedy.

CSLB investigative staff have been trained to spot potential cases of up-selling services or products, particularly when high-pressure sales and scare tactics are used. These unethical business practices cheat unsuspecting customers, especially older persons. CSLB also works with local district attorney's offices and organizations such as the Better Business Bureau to identify and prosecute potential up-sell cases.

Here is what investigators are watching for:

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