Fall 2015       |      Cindi Christenson, Registrar      |      Edmund G. Brown Jr., Governor


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CSLB Ratchets Up Campaign Against Service and Repair Abuses


Service and repair contracts remain one of the leading sources of consumer complaints to CSLB, despite a stepped-up education and enforcement campaign to curb such abuses.

Contractors who work in the service and repair industry should be aware that CSLB investigators have received special training to identify violations, and are targeting operators who take advantage of consumers. More service and repair cases are being referred to local district attorney's offices for criminal prosecution.

What's allowed under a service and repair contract, and how it differs from a standard home improvement contract, are clearly identified in Business and Professional Code sections 7159 and 7159.10.

Here are the main points to remember:

Service and Repair Contract

Standard Home Improvement Contract

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