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Tips for Calling CSLB's Licensing Information Center

Much of the information and services you find here on the CSLB website are also available to you by telephone. Just call (800) 321-CSLB (2752).

You can check the status of a contractor's license, get educational information, order free publications, or get help obtaining or maintaining your contractor's license. This information is available 24/7 through our automated system.

Chances are you will be able to get the information you need that way. If you're not, you'll be given an opportunity to have your call transferred to CSLB's Licensing Information Center.

This call center is staffed with specially trained technicians who can assist licensees, applicants, and consumers with a variety of topics. Technicians are available Monday through Friday from 8 a.m. to 5 p.m., except for holidays.

Please be aware that state budget cutbacks have reduced the number of available technicians. With that in mind, here are some frequently asked questions and answers to help:

When are the longest wait times?

Generally, the longest wait times are on Monday and Tuesday mornings or on the first day after a holiday. Wait times also can be a bit longer during lunch breaks, between 11:30 a.m. and 1:30 p.m. The end of the day, between 4:30 p.m. and 5 p.m. is often busy. Other busy times are on rainy days and when there are "hot" issues that affect a lot of licensees.

When are wait times traditionally the shortest?

The shortest wait times tend to be later in the week. Another good time to call is on Wednesday, Thursday or Friday between 9:30 a.m. and 11:30 a.m. or 2 p.m. and 4 p.m.

Are there any other tips that will help me when I call?

When you call, be prepared with a pen or pencil and paper so you can write down information. If you're a licensee, it's important to know your license number and what specific questions you have. If you've got a complicated issue, be sure the person who calls can answer all the questions staff may ask. Finally, if our technician cannot help you completely, we will get the information and call you back.

 
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