Before Filing a Complaint Online

Online complaints are sent electronically, but are not complete until CSLB receives your signed Construction Complaint form and any relevant support documentation. By filing your complaint online, CSLB will prompt you about what support documentation you should provide with your signed complaint form. Please review the entire page before selecting "Go to First Step".

Make sure you pull together all of the information that you have about your construction project now before you fill out your form.

REMEMBER You will need the Acrobat Reader in order to open and print your Construction Complaint form.

Notice on Collection of Personal Information

Collection and Use of Personal Information

The Department of Consumer Affairs and the Contractors State License Board (CSLB) collects the information requested on this form to follow up on your complaint.

Providing Personal Information is Voluntary

You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous. In that case, however, we may not be able to contact you or help you resolve your complaint.

On-line complaints cannot be submitted anonymously. If you wish to remain anonymous, you must submit your complaint in writing.

Submit in Writing

Access to Your Information

You may review the records maintained by CSLB that contain your personal information, as permitted by the Information Practices Act of 1977.

Possible Disclosure of Personal Information

We make every effort to protect the personal information you provide. To follow up on your complaint, however, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information.

The information you provide also may be disclosed in the following circumstances:

In response to a Public Records Act request, as allowed by the Information Practices Act;
To another government agency as required by state or federal law; or
In response to a court or administrative order, a subpoena, or a search warrant.

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Office of Privacy Protection
Business, Consumer Services and Housing Agency
915 Capitol Mall, Suite 350-A
Sacramento, CA 95814
Email: privacy@privacy.ca.gov

Contact Information

Please complete Item 1 with your contact information. Item 1b is only necessary if someone will be handling the complaint for you. Required fields are denoted with an "*".

Contact Information

Individual

Business

Last Name

First Name

Middle Name

Suffix:

I am 65 years of age or older (Optional)

Business Name

NOTEIf the business name includes a personal name, enter the person's last name then first name. Ex. John Doe Construction would be entered "Doe John Construction".

Street

City

State:

Zip:

Daytime Phone

Home Phone

Email Address

1b.

Check here to authorize someone to handle the complaint on your behalf.

Authorized Person Contact Information

Last

First

Middle

Suffix

Daytime Phone

Home Phone

2.Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

NOTE Either Name and/or Business Name is required.

Last

First

Middle

Suffix

Business Name:

NOTE If the business name includes a personal name, enter the person's last name then first name. Ex. John Doe Construction would be entered "Doe John Construction".

License #:

(if any used)

NOTE License numbers can have up to 8 digits, and may have 2 letters at the end, if it is a Home Improvement Salesperson Registration License.

Street:

City:

State:

Zip:

Daytime Phone:

Email Address:

Who presented the contract?

Position

SalesmanContractorNone

Name:

Where was the contract negotiated?

NOTE Where was the contract signed: your home; the contractor's place of business, etc.

Project Information

Please complete the Construction Project Information. Be as accurate as possible. This will aid CSLB in handling your complaint. Required fields are denoted with an " * ".

Construction Site Owner

IndividualBusiness

Click here if this is the same as Your Contact Information.

Last:

First:

Middle:

Suffix:

Business Name

Street:

City:

State:

Zip:

Daytime Phone:

Construction Site

Same as aboveDifferent

Street:

City:

State:

Zip:

NOTE We only have jurisdiction over jobs performed in California

Daytime Phone

5. Briefly describe the scope of work for which you contracted.

Contract Date

Amount of Contract

Amount Paid on Contract:

Date Work Started:

Date Work Ceased:

List your items of complaint.

Remedy Sought

Project Details

Please complete the Construction Project details. Be as accurate as possible. This will aid CSLB in handling your complaint.

Have you filed in court to recover damages on this complaint YesNo

Note: Provide copies of court filings with your signed complaint form.

Is this project a ResidenceCommercial BuildingOther

Is this project a RemodelRepair/ReplaceNew HomeOther

Was this contract WrittenOralNew Home Purchase Agreement

Were there any change orders? YesNo

Were they: WrittenOralBoth

Is your complaint: Abandonment Workmanship Other

Building permit obtained by: ContractorYouDo not know Name of building department:

Did the contractor have employees? YesNoDo not know

How many employees?

Name of employees if known:

Were employees, subcontractors, or material companies paid? YesNoDo not know

Were any mechanics' liens filed on this job? YesNoDo not know

If yes, by whom?

How much? Note: Provide a copy with your signed complaint form, if available.

What attempts have you made to contact the contractor?
Unable to locate Personal contact Telephone Letter (Provide copies)

Have you notified your contractor in writing of the issue in dispute? YesNo

Have you obtained an estimate from another contractor to correct and/or complete the project? YesNo

Estimate Amount

Have you had the job corrected or completed? YesNo

Amount

Complaint Review

Please take a moment to review your information. If you need to make any corrections use the "EDIT" buttons provided for each section. After you are satisfied with your information, you may click the "Submit" button at the bottom of this page.

Contact Information

Name and Address:

Daytime Phone:

Home Phone:

Email:

I am over the age of 65
Yes

Authorized person to handle the complaint on my behalf:

Daytime Phone:

Home Phone:

Contractor Information

License Number Used:

Name and Address:

Daytime Phone:

Email:

Who presented the contract?
Name:

Position:

Where was the contract negotiated?

Project Information

Project Site Address

Daytime Phone:

Construction Site Address

Daytime Phone:

Brief Contract Scope Description

Contract Date:

Amount of Contract:

Amount paid on contract:

Date work started:

Date work ceased:

Items of complaint:

Remedy sought:

Project Details

Have you filed in court to recover damages on this complaint?

(Provide copies of any court filings.)

This project is a Residence, Commercial or Other:

This project is a Remodel, Repair/Replace, New Home or Other:

This contract was:

Were there any change orders?

Written, Oral or Both?

Is your complaint Abandonment, Workmanship or Other:

Building permit obtained by:

Name of building department:

Did the contractor have employees?

Number of employees:

Names of employees:

Were employees, subcontractors, or material companies paid?

Were any mechanics’ liens filed on this job?

By:

Amount: $

(Provide a copy with your signed complaint form, if available.)

What attempts have you made to contact the contractor?

Have you notified your contractor in writing of the issue in dispute?

Have you obtained an estimate from another contractor to correct and/or complete the project?

Amount:

(Provide copies of any estimates obtained.)

Have you had the job corrected or completed?

Amount:

(Provide copies of the contract and proof of payment.)

Before Filing a Complaint Online

Notice on Collection of Personal Information

Collection and Use of Personal Information

Providing Personal Information is Voluntary

Access to Your Information

Possible Disclosure of Personal Information

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Contact Information

Please complete Item 1 with your contact information. Item 1b is only necessary if someone will be handling the complaint for you. Required fields are denoted with an "*".

2.Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Project Information

Please complete the Construction Project Information. Be as accurate as possible. This will aid CSLB in handling your complaint. Required fields are denoted with an " * ".

Project Details

Please complete the Construction Project details. Be as accurate as possible. This will aid CSLB in handling your complaint.

Complaint Review

Please take a moment to review your information. If you need to make any corrections use the "EDIT" buttons provided for each section. After you are satisfied with your information, you may click the "Submit" button at the bottom of this page.

Contact Information

Contractor Information

Project Information

Project Details

Your complaint has been submitted to the Contractors State License Board (CSLB)

Your complaint number is:

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