COVID-19 - Effects on CSLB Services

In response to the COVID-19 health emergency, all CSLB public counters and test centers are closed.

Many CSLB services are now available to the public online. To see all available CSLB online services visit http://cslb.ca.gov/OnlineService.aspx. Systems also have been set-up to that will allow you to begin an email exchange with CSLB staff, who remain on-duty. You can find information about this below.

We're working to add additional online services in the days and weeks ahead and will update this page as new information becomes available.

CSLB Operations

CSLB remains committed to its mission of consumer protection through the licensing and regulation of California's construction industry.

CSLB staff remain on-duty, either at our offices or through teleworking. Our focus is to remain accessible while continuing to provide essential services.

Our Licensing Information Call Center remains open, with a 24/7 automated system, and technicians on-duty Monday-Friday from 8:00 a.m. to 12:00 p.m. and 12:30 p.m. to 5:00 p.m. to answer calls at 1-800-321-CSLB (2752). Most questions can be answered through the automated system, but there are options to transfer to a technician.

Wait times can vary throughout the day, with peak times right now between 1:00 p.m. – 3:00 p.m. So, we encourage you to call during non-peak times, or try and get the information you need through the automated phone system, or on this website. If you can’t find what you need online, try using the search feature on our home page.

If you still can’t get the information you need, the most efficient way to contact us is by email. Below are the best addresses to use:

To Reschedule a Cancelled Exam

Exams@cslb.ca.gov

Be sure to include your name and application number. Please note that CSLB is waiving the rescheduling fee for cancelled exams.

For Licensing or License Application Questions/Issues:

Licensing@cslb.ca.gov

Be sure to include your phone number and other relevant information, such as license number, or application fee number, and any other information that will help staff provide you a thorough response.

For Enforcement Questions/Issues

Enforcement@cslb.ca.gov

Be sure to include your phone number and other relevant information, such as a complaint number, license number, citation number, or case number. That This will help CSLB staff provide you a thorough response.

For License Classification Questions

Classifications@cslb.ca.gov

For Other Questions/Issues

Info@cslb.ca.gov

Other CSLB Face-to-Face Services

Where possible, CSLB is setting up telephone appointments for meetings previously scheduled to be in-person. These include some office conferences, arbitration hearings, meetings with CSLB investigators, and meetings with industry experts. CSLB will contact you should this be an option for your situation.

Live Scan Fingerprinting Services

Due to the COVID-19 health emergency many live scan sites are temporarily closed. The Attorney General’s website has a location search that shows where live scan fingerprinting services are available to the public. The search is at: https://oag.ca.gov/fingerprints/locations.

Frequently Asked Questions

  1. Should I or can I keep my business open?
  2. Your first step towards finding that answer is determining if your business serves an essential job function, as outlined by Governor Newsom in Executive Order N-33-20.

    You should refer to the state's COVID-19 website, which includes a "List of Critical Infrastructure Workers." Be aware that the list can change as the situation dictates.

    There are several factors you should consider before deciding to keep your business open. They include the health and safety of your workers and your clients.

  3. Is CSLB reducing or waiving any fees?
  4. Absent emergency legislation, emergency regulations, or an executive order, CSLB cannot reduce or waive standing laws and regulations. CSLB can and has begun waiving the fee for license applicants to reschedule a canceled exam.

  5. Is CSLB extending the expiration date for contractor licenses?
  6. No, license expiration dates are not being extended. CSLB staff is still processing renewal paperwork. Please send your renewal payment and paperwork at least four weeks before your expiration date to allow for any additional time it will take for the renewal to be delivered and processed.

    CSLB is about to launch an online renewal process for sole ownership licensees and a method for other contractors to pay their renewal fees online. Monitor the CSLB website for more details or sign up to receive CSLB email alerts.

  7. Is CSLB allowing additional time for applicants to get their license as a result of closing test centers?
  8. Yes, CSLB has extended the void date of license applications for 60 days, so applicants don't have to worry about their application expiring and becoming void. This is especially important because many live scan locations have been closed due to the COVID-19 health emergency, possibly delaying applicants' ability to submit required fingerprints.

  9. My license exam was canceled, what happens next?
  10. Test candidates can reschedule their exams via email at: Exams@cslb.ca.gov. They can also reschedule by phone at: (916) 255-3498. Due to expected high call volumes, CSLB recommends using email for a faster reply.

  11. Can I still file a complaint with CSLB?
  12. Yes, you can start the complaint process online.

  13. Is CSLB still investigating consumer complaints?
  14. Yes, CSLB Enforcement staff continues its work and is making an increased effort to communicate over the phone and through emails. The same goes for our complaint resolution and arbitration programs. It may take longer for us to address and close your complaint, but we'll work as diligently as possible.

  15. What online services does CSLB offer?

CSLB offers several online services, including:

Additional COVID-19 Information

Social Media Outreach

You can also get updated information on CSLB's Social Media Channels:

Last Updated: April 1, 2020