• Consumers
• Filing a Complaint

Filing a Construction Complaint

CSLB's complaint process and procedures are designed to protect the public in matters pertaining to construction and to assist in the resolution of construction related complaints. CSLB handles any violations of the Contractors License Law, whether the contractor is licensed or unlicensed, for up to four years from the date of the act.

How the Complaint Process Works

This section is an overview about how CSLB addresses complaints and the procedures that are followed.

• Licensed and Unlicensed Complaints (Consumer Complaint Form)

  This form is to be used for complaints against contractors filed by homeowners, other contractors, subcontractors and employees. Other public agencies may also file complaints using this form.
  PDF | ORDER | ONLINE

• Active Unlicensed and Licensed (Lead Referral Form)

  This form is to be used for filing a complaint for ACTIVE projects being undertaken by both licensed and unlicensed contractors. Please submit this form only if you know the jobsite address. If you are party to a contract on an active project, please use the Consumer Complaint Form above.
  PDF

• Building Permit Complaints

  This form is to be used to report any contractor who fails to pull a building permit for construction activity.
  PDF